FAQ

Our Products

Nothing makes us happier than helping you select the perfect gift! Just drop a note to hello@giftavaruby.com and tell us a little about your gifting occasion. We will get back to you within 24 hours so you can send the perfect bundle.

Depends on the bundle! We have curated each of our bundles with items from various artisan vendors to create unique gifts that you bring you joy to deliver. Each bundle comes in a container that is part of the gift, such as a handcrafted dough bowl, burlap tote bag, hand-painted photo box or our signature keepsake shadow boxes. By packaging our bundles in this way, everything is useable and nothing goes to waste.

Yes, we offer physical gift cards, which arrive wrapped in a box with a note from you, as well as e-cards. Both gift card options allow your lucky recipient to select their own bundle. This is a great option when you just can’t choose, if your recipient is especially choosy, or if you aren’t sure of an address.

We absolutely do! Let us create a thoughtful gift that expresses how much you value your clients and business partners. We work hand-in-hand with you to create the bundle and are happy to ship your clients’ gifts right to you in one order, or directly to your clients.

We are more than happy to create a bunch of bundles for your party or special occasion, with semi-custom bundles available for orders with ample time and quantity. Please reach out to us at 617-299-2929 or hello@giftavaruby.com.

By filling out the message info on our website when you are placing your order, you ensure that your recipient will know exactly who sent that fabulous gift. We will include a handwritten gift tag with your message on the back.

We love creating memorable wedding and welcome gifts for your big day, and taking one big task off every bride’s long to-do list. Get started by sending us an email at hello@giftavaruby.com or via our contact form!

Shipping and Delivery

Please allow at least one week for delivery depending on location, and up to ten days during peak holiday time. Ava & Ruby typically processes bundles from our studio within 1-3 business days and ship out via UPS or USPS Priority Mail. If you need your order on or by a specific date please email hello@giftavaruby.com and we will try our very best!


Shipping is a flat rate of $9.90 per bundle. Currently we only ship within the United States. We may ship gifts using another carrier with or without notice.

If you’re on a bundle bonanza and sending lots of gifts, please complete a separate transaction for each shipping address. It is OK to send multiple bundles to the same address in a single transaction.

Due to the time and care we take in assembling your gift, all sales are final. We take great joy with assembling your gift to make sure it arrives just as beautiful as it was when it left us. If there has been damage to your item(s) in transit, please notify us immediately at hello@giftavaruby.com.

A tracking number is generated when we print your shipping label, which is always done the same day that the gift ships out. You will receive an email notification letting you know that your gift has shipped along with the tracking number. If you have not received a tracking number and you believe your gift should have already shipped, check your spam folder. We can also provide the tracking information, if available, if you email hello@giftavaruby.com or call 617-299-2929 Monday-Friday 9 AM – 5 PM.

We are happy to accommodate an in-person pick-up for local purchases of 10 or more bundles. Please email hello@giftavaruby.com to coordinate a pick-up and allow up to 24 hours response time.

For e-commerce and custom gift transactions, we gladly accept all major credit cards. For transactions exceeding $5,000, we accept ACH or wire transfer only. We do not store credit card information and cannot take payment over the phone.

Shipping is typically a flat rate of $9.90 per bundle, and Ava & Ruby will offer free shipping during certain promotional campaigns! Check our site regularly to make sure you don’t miss out.

Partnerships

At Ava & Ruby we are excited to learn all about new products and businesses who are creating great things! If you have a product that you think will fit in one of our bundles, we want to hear from you. Please reach out at hello@giftavaruby.com.

We absolutely do! Creating is what we are all about, so if you are interested in working with us on a special event, social media giveaway, styled shoot or promotion, we’ll be happy to provide you with the perfect item! Reach out and let us know what you’re looking for at hello@giftavaruby.com.